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Privacy Policy

Last updated: April 2026

1. Introduction

Welcome to Cizorah. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Cizorah is built with a privacy-first, anonymous-first approach — we collect the absolute minimum data needed to provide our service.

2. Information We Collect

We collect the following information to ensure the safety and reliability of our network:

  • Account Information: Display Name, Phone Number, and optionally an Email address.
  • Identity Verification (Partners Only): For our safety partners, we collect Government ID Proofs, Official Badges, and Vehicle Registration details to verify your authorization to respond to emergencies.
  • Location Data:
    • During Report Submission: For all users to tag incidents.
    • Background Location (Partners Only):For our Partners/Riders, we collect location data in the background to track your position in real-time while you are "On Duty." This ensures we can dispatch the nearest responder to an emergency and provide live tracking to the person in distress.

3. Information We Do NOT Collect

Cizorah does not collect the following:

  • Contacts or Call Logs
  • SMS content (except for OTP verification)
  • Browsing history or data from other apps
  • Any personal data for advertising or third-party marketing purposes

4. Anonymous Authentication

Cizorah uses Firebase Anonymous Authentication. This means you are assigned a random, anonymous user ID when you first open the app. No phone number, email, or social login is required. Your identity remains completely anonymous — we cannot identify your real-world identity.

5. How We Use Your Information

  • To display reports relevant to your state and district
  • To process and categorize reports using AI
  • To provide community safety alerts in your area
  • To match missing person reports with sightings
  • To power the community leaderboard and points system
  • To improve our AI and platform services
  • To prevent spam and fake reports

6. Location & Background Tracking

The app requests Background Locationpermission for the Partners/Rider module. This is used exclusively to enable live tracking of responders during active SOS calls and to maintain a "Responder Heatmap" for emergency dispatch. For regular users, location is only accessed when the app is active and submitting a report.

7. App Permissions

We request the following permissions on your device:

  • Location (Approximate/Precise):For regular users, accessed only when submitting a report to tag the incident location. For Partners/Riders, accessed in the background while "On Duty" to enable real-time dispatch and live tracking.
  • Storage/Media: Used to allow you to upload images as part of your reports. We only access files you explicitly select.

8. Data Retention

We retain report data and associated information only as long as necessary to provide the service and improve the platform. Users may request deletion of their data at any time by contacting us or using the in-app account deletion option.

9. Legal Basis for Processing

We process data based on user consent (e.g., granting location permission) and legitimate interest (platform functionality, community safety, and fraud prevention).

10. Data Storage & Security

All data is stored on secure Google Firebase servers (Firestore for data, Firebase Storage for images). We implement industry-standard security measures including data encryption at rest and in transit, and Firebase Security Rules to control data access.

11. Third-Party Services

We use the following third-party services:

  • Firebase (Google): For anonymous authentication, data storage (Firestore), and media storage (Firebase Storage).
  • AI Services: Reports may be processed using AI systems to categorize issues and detect inappropriate content. This processing is automated and does not involve human profiling.

These services have their own privacy policies and security measures.

12. Data Sharing

We do not sell, trade, or otherwise transfer your information to third parties. Reports submitted by users may be publicly visible within the app, including associated location and content, as part of the platform's core functionality. Aggregated, anonymous statistical data may be shared for research and public safety purposes.

13. Your Rights

  • Right to use the app without providing any personal information
  • Right to delete your account and associated data
  • Right to deny location permission
  • Right to choose any display name (no real name required)

14. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13 years of age.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, please contact us at support@cizorah.com

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